Frequently Asked Questions

We currently ship across Portugal and countries within the European Union and EFTA member states.
Orders are carefully packed and typically dispatched within a few business days. Delivery times may vary depending on your location and courier service.
We thoughtfully curate brands and products that value conscious production, recycled materials, small batch craftsmanship, and reduced packaging waste whenever possible.
Yes. Papel products make beautiful gifts for writers, planners, students, creatives and stationery lovers.
Some items may return depending on supplier availability, while others may remain limited edition or seasonal.
You can reach us through our contact page or by email. We will do our best to respond as soon as possible.
Papel is built around slower living, thoughtful routines, and the joy of analogue moments. We focus on carefully curated stationery that brings calm, inspiration, and intention into everyday life.